Diary of a CEO
Operational Transparency: Providing clear insights into the processes behind a service can build trust and reduce skepticism. Transparency about how operations work and why certain decisions are made can foster a stronger relationship with customers.
The Shinkansen cleaning teams, through their "seven-minute miracle," dramatically transformed the perception of cleaning work in Japan and improved operational efficiency. This initiative increased staff morale and customer satisfaction by making the cleaning process a visible and integral part of the travel experience, fostering a deeper human connection between staff and passengers
Dominos Pizza Tracker shows customers the step-by-step process of their order, from preparation to delivery, increasing trust and satisfaction by making the operation transparent.